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FAQ

What payment methods does Calexico accept?

Calexico Only accepts Visa, Mastercard, American Express credit and debit cards. All payments are processed through Stripe Inc, a secure checkout system. You can also choose to pay via paypal.

We also accept Afterpay.

If you prefer to place an order by telephone, you can call our retail store on +61 3252 8216, from Monday – Sunday 8:30am - 6:00pm or email us at customerservice@calexico.com.au

Afterpay FAQ's

Why isn't my order processing?

The 2 main reasons your afterpay proccess may be failing are

1) Your total cart value is over $1000.00 AUD - Afterpay only support transactions of up to $1000.00

2) You must enter your address into our customer details section beofre progressing to payment type. 

 

What countries does Calexico ship to?

Calexico ships Australia wide and also to over 150 countries worldwide. To find out if we ship to you, please email customerservice@calexico.com.au

 

 I have placed my order - when will my order be dispatched?

Orders are shipped within 24 hours of order confirmation.

If orders are received by 12PM AEST on a business day we will endeavor to dispatch the order the same day, pending card approval and stock availability.  

Orders made over the weekend or public holidays will be dispatched the following business day.

It is crucial to enter all relevant customer details to have full transparency throughout your order progress.

 

 How long does delivery take and how much will it cost?

We offer the following shipping services:

Australia wide express post shipping:

We offer free delivery and returns across Australia. 

  • Delivery time is 1-3 working days after your order has been processed.
  • Delivery is usually next day for metropolitan areas and up to three-day delivery for regional areas.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • You may track your parcel at http://auspost.com.au/track/
  • Using this service you thereby agree and understand that Australian Post grants authority to leave parcels unattended at your selected premises if secure by Australian Post standards. We recommend you select delivery for an address that will be attended.  

As this service is not under insurance Calexico are not responsible or liable for any lost or stolen parcels. 

In store pick up:

If you select to have your item picked up in store, we will happily put the item(s) aside for you until you arrive.

  • You are more than welcome to try on your new garment in store and ensure you have purchased the correct sizing.
  • Your order will be ready for pick up within 1 hour of placing your order.

International shipping:

This is our default and only international shipping option.

  • Shipping to New Zealand is AUD 20.00 and Rest of the World is AUD 50.00.
  • Receive your purchase 3-14 working days after your order has been processed.
  • Full tracking is available with the tracking number provided in your shipping confirmation email.
  • Please track your parcel at http://auspost.com.au/track/
  • Depending on shipping location and order specifics, all international orders are liable for import taxes and/or customs duties by the customer. If needed, contact your local custom offices to receive additional information about import costs.
  • Calexico cannot be held responsible for import costs on any order. Import costs will rest with the customer. Calexico cannot estimate any import costs for your order.

 

Will I have to pay any duties or taxes on top of my order?

Calexico cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where the order is being delivered.

Duties and taxes will depend on the shipping location and order specifics. Please contact your local custom offices to receive additional information about import costs, as Calexico cannot estimate import costs for your order.

The responsibility of any custom duties, foreign taxes and other fees will rest with the customer. We will also be unable to mark any international order as a ‘gift’due to law prohibitions.

 

What size should I order?

We understand that it can be a bit difficult to know what size you are, especially as many of our designers use their own unique sizing scheme. If you would like more information regarding the size and fit of a specific product, please don’t hesitate to contact customerservice@calexico.com.au or call +61 3252 82161

 

How can I track my orders?

Once your order has been dispatched, you will receive an email containing your postage tracking number so you can track your package.

  

How do I return or exchange an item?

Making a return or exchange is easy! We offer a risk-free 7 days return policy.

Please refer to our ‘Returns & Exchange’ policy for information regarding the conditions of this policy. 

  

Does Calexico have seasonal sales?

Calexico offer seasonal sales twice a year.

The best way to keep up to date with our sale promotions is to subscribe to our mailing list.

  

How do I buy a gift card?

You can purchase a gift card from Calexico by taking the following steps:

  • Select Gift Card from the bottom navigation menu or in the accessories drop down menu.
  • Once a Gift Card has been purchased, you will receive an email order confirmation of the Gift Card delivery. 
  • Our Gift Card is a printed and packaged Calexico branded card that will be shipped to you or your recipient.

Please note, Gift Cards must be purchased at full price and cannot be bought in conjunction with any sale promotion.

For further assistance placing an order for a gift card please contact the Customer Care team by emailing customerservice@calexico.com.au

  

How do I redeem a gift card?

To redeem a gift card and use it online, please email us at customerservice@calexico.com.au or call (07) 3252 8216 and we will manually process the purchase for you.