SHIPPING IN AUSTRALIA
Regular Postage: Free
Express Postage: $15 Flat Rate
We use the Australia Post network - Express Postage is guaranteed two day delivery to Metro areas only. Please order by 12pm and we will ship your parcel the same day (Monday - Friday).
SHIPPING TO NEW ZEALAND
We offer $35 & $75 DHL Express Postage for our New Zealand clients which will be calculated during checkout based on your address.
SHIPPING TO REST OF THE WORLD
DHL Express: $50
Please note, if you’re based outside of Australia, taxes and duties may be applicable.
RETURNS & EXCHANGES: Free
We are happy to exchange or refund your order if you meet the following requirements: For change of mind returns, please notify us within 14 days of receiving your item/s by email to concierge@calexico.com.au. Once approved via return email, please post the item/s back in the post within 5 days, otherwise your return will not be accepted. Please send through your tracking information to concierge@calexico.com.au. For exchanges of size or colour, please notify us by email to concierge@calexico.com.au within 14 days of receiving your item/s. Once approved via return email, please post the item/s back in the post within 5 days, otherwise we cannot fulfil your exchange. Please send through your tracking information to concierge@calexico.com.au. For faulty items, please see our Q&A about faulty items below. Please note that personalised items, final sale, gift cards, perfumes, earrings, hair pieces, hats, lingerie and swimwear are not eligible for return or exchange unless faulty.
RETURN ADDRESS: Calexico Returns Shop 7 / 46 James Street Fortitude Valley 4006 QLD Australia
HOW DO I RETURN AN ONLINE ORDER?
To initiate a return, please email concierge@calexico.com.au within 14 days of receiving your order with your order number and reason for return. Once approved via return email, the item must be received by Calexico within 7 days. Make sure to fill out the returns form you received with your original order, and attach the returns sticker to the front of your parcel. Once we receive your return, we will process your refund (money will be deposited back into your account within 5 business days). To return your online order in store, please come visit our Brisbane location with your item/s (unworn with tags still attached), proof of purchase and the card you purchased the item with.
EXCHANGES: If you would like to exchange your order, please email concierge@calexico.com.au within 14 days of receiving your item/s with your order number and description of the item/s you would like to exchange. Once approved via return email, the item must be sent within 7 days of acceptance. We will send your exchange as soon as we receive your return.
INTERNATIONAL RETURNS: Please contact our concierge team by emailing concierge@calexico.com.au within 14 days of receiving your order with your order number and the description of the items you would like to return. International returns are at the customer's expense.
QUESTIONS?
concierge@calexico.com.au
