Returns and Refunds
ITEMS NOT ELIGIBLE FOR RETURNS OR REFUNDS.
Personalised items, gift cards, perfumes, candles, and FINAL SALE items. Due to hygiene reasons earrings, hair pieces, hats, bodysuits and swimwear, and lingerie (bras, underwear and undergarments) are not eligible for return, exchange or refund unless faulty.
Need Assistance?
For enquiries, please email us at concierge@calexico.com.au, call (07) 3252 8216 or (+61) 428 039 663 or visit our boutique.
Returns and Exchanges
We are happy to exchange or refund your order if you meet the following requirements:
For change of mind returns, please notify us within 14 days of receiving your item/s by email to concierge@calexico.com.au.
Once approved via return email, please post the item/s back in the post within 5 days, otherwise your return will not be accepted.
Please send through your tracking information to concierge@calexico.com.au.
For exchanges of size or colour, please notify us by email to concierge@calexico.com.au within 14 days of receiving your item/s.
Return Address
Calexico Returns Shop 7 / 46 James Street Fortitude Valley 4006 QLD Australia
International Returns
Please contact our concierge team by emailing concierge@calexico.com.au within 14 days of receiving your order with your order number and the description of the items you would like to return. International returns are at the customer's expense.
Final Sale and Outlet
Sale and sample items purchased from our store and website are not eligible for returns or exchanges. All sales of this nature are final. Any return of a FINAL SALE item will not be issued any form of refund, store credit or exchange. In the event you return a FINAL SALE item, you will be contacted to coordinate a return shipment back to you. You will also be responsible for the return shipment cost as you did not adhere to our FINAL SALE Terms & Conditions.
RETURNS OF FINAL SALE OR EXCLUDED ITEMS
- Any return of a FINAL SALE or EXCLUDED items will not be eligible for any form of refund, store credit or exchange.
- In the event you return a FINAL SALE or EXCLUDED item, you will be contacted to coordinate a return shipment back to you. You will also be responsible for the return shipment cost as you did not adhere to our FINAL SALE or EXCLUDED ITEM Terms & Conditions.
Excluded Items include (but are not limited to): Personalised items, gift cards, perfumes, candles, earrings, hair pieces, hats, bodysuits, swimwear, and lingerie (bras, underwear and undergarments).
FINAL SALE Items include: Any item that has 'FINAL SALE' stated in the product description or title, and/or any item located on our sale page.