Shipping & Returns
Calexico offers free EXPRESS shipping and returns to all customers within Australia. We use the Australia Post next-day delivery service, however this applies to Australian metro areas only. If you order by 12pm, and you live within an Australian metro area, you are expected to receive your item the next day. To check if you postcode applies to this service, please check here.
For international customers, there is a $50 EXPRESS shipping delivery fee, AND $20 EXPRESS shipping delivery fee to customers within New Zealand. For returns and exchanges, the shipping fee is the responsibility of the customer returning the item.
For Australian customers, we offer free returns, however you must attach a proof of receipt for shipping from an Australia Post service to which you will be refunded.
Please note: The online return and exchange policy applies for online e-boutique purchases only and does not apply for any purchases made in the Calexico retail store. If you have any enquires regarding our in-store returns policy please doesn’t hesitate to email: email@example.com
Calexico is happy to offer an exchange between sizes or a full refund on purchases that are unworn and in same condition (excluding sale or promotional items) within 7 days of receipt of your order.
The following conditions apply:
- Merchandise must be returned to Calexico within 7 days.
- Return address is: 7/46 James Street, Fortitude Valley, QLD, 4006, Australia.
- All items must be in new & unused condition with all tags attached.
- Unless faulty, we do not exchange or refund lingerie or pierced jewellery for hygienic reasons.
- Shoes must be returned in its original packaging and designer box. It is advisable that you try on new shoes on a carpeted surface, as we will not accept returns or refunds if the soles have any signs of wear.
- All returns and exchanges will not be processed until the product is returned to Calexico.
- Calexico offers free returns on domestic Australian orders ONLY. The amount of shipping will be refunded once an enclosed receipt with shipping amount is received with the package from a valid Australia Post business. If there is no receipt enclosed, we cannot offer a refund of the shipping amount.
- Calexico does not offer free returns on international orders posted back for exchange or returns.
- We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
- Calexico will attempt to fill your exchange as best as possible, however, it is not guaranteed your request will be availabl
- To secure your desired product, please ensure you list the full details of your new request (e.g. style name, colour and size) when you request a RAN (Return Authorisation Number) from firstname.lastname@example.org.
All exchanges are based on stock availability.
If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability.
To return or exchange an order, please follow these simple steps:
- Request a Return Authorisation Number (RAN) from Calexico by emailing email@example.com immediately after receiving your delivery.
- Please include the following information in your email:
• Full name,
• order number,
• item(s) purchased and
• reason for return or exchange.
If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
- Once we have confirmed the return details, we will send you an email that will contain your RAN and information on how to return your parcel.
- Send your parcel from your closest Australia or International Post.
- We don’t take responsibility for garments returned without a tracking number.
- Garments must be returned in the condition outlined above with the original invoice included.
- The customer will be notified by email once the return has been received and processed.
- For Australian orders, we will refund the shipping amount once we have received the parcel with a receipt from a verified Australia Post business.
- We do not refund return shipping costs from international orders. This is the responsibility of the sender.
If you would like to request a refund from Calexico, please note the following information:
- All refunds will be processed within 24 hours of receiving the product at Calexico.
- The customer will be notified by email once the refund has been processed.
- You will be credited to the original payment method used at the time of purchase.
- Please note that original shipping charges or related expense e.g. duties and/or import taxes will not be refunded. If required, contact your local custom offices to receive additional information.
- Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.
- If you require a refund and you have used Afterpay as your payment method, you will recieve conformation via afterpay when the ampunt has been deducted from your account/reimbursed to your allocated account. If not - please log into your afterpay account to check the status.
- We do not offer refunds on SALE items so please choose carefully.
All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:
- Email us at firstname.lastname@example.org as soon as you recieve your delicery - preferrably with a photo of your faulty item.
- Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.
- Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.
- If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
- If an item cannot be repaired or replaced, the customer will receive a full refund.
- To return a faulty item, please follow the steps listed above regarding an RAN request.